This Privacy Policy (“Policy”) outlines the practices of Curtain Wash Services (“we,” “us,” or “our”) regarding the collection, use, and disclosure of personal information when you access our website (“Website”) and utilize our curtain cleaning services (“Services”) in Mauritius. We are committed to protecting your privacy and ensuring the security of your personal information. By using our Website and Services, you agree to the terms of this Policy. Please read it carefully.
- Information We Collect
1.1 Personal Information: We may collect personal information from you when you use our Services, such as your name, address, email address, phone number, and payment details. This information is necessary to process your service requests, communicate with you, and provide a satisfactory customer experience.
1.2 Non-Personal Information: We may also collect non-personal information automatically when you visit our Website, such as your IP address, browser type, operating system, and browsing patterns. This information helps us improve our Website and Services and does not personally identify you.
- Use of Information
2.1 Service Delivery: We use the collected personal information to fulfill your service requests, including scheduling curtain pickups, cleaning, and deliveries. This information is essential to provide efficient and reliable Services.
2.2 Communication: We may use your personal information to communicate with you regarding your service requests, updates, promotions, and customer support. We may also send you occasional newsletters or marketing materials if you have opted to receive them. You can opt out of receiving marketing communications at any time.
2.3 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also use and disclose information to protect our rights, property, or safety, and the rights, property, or safety of our customers or others.
- Information Sharing and Disclosure
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our Services, such as payment processors, logistics providers, and customer support tools. These service providers are contractually obligated to handle your information securely and only for the purposes specified by us.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
3.3 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process served on us.
- Data Security
4.1 We take reasonable measures to protect the security of your personal information and maintain its confidentiality. We use industry-standard security technologies and procedures to prevent unauthorized access, disclosure, alteration, or destruction of your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
4.2 You are responsible for maintaining the security and confidentiality of your account credentials. Please ensure that you do not share your login information with others and notify us immediately if you suspect any unauthorized access to your account.
- Third-Party Websites
5.1 Our Website may contain links to third-party websites that are not under our control. This Privacy Policy applies only to our Website and Services. We are not responsible for the privacy practices or the content of linked websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Children’s Privacy
6.1 Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to promptly delete that information from our records.
- Changes to the Privacy Policy
7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our Website. Your continued use of our Website and Services after the changes will constitute your acceptance of the revised Privacy Policy.
- Contact Information
8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us on our contact form.
By using our Website and Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.