These Terms and Conditions (“Terms”) govern your use of the website (“Website”) and the provision of curtain cleaning services (“Services”) offered by Curtain Wash Services (“we,” “us,” or “our”) in Mauritius. By accessing or using our Website and Services, you agree to comply with and be bound by these Terms. Please read them carefully.

  • Service Agreement

1.1 Eligibility: By using our Services, you represent and warrant that you are at least 18 years old and have the legal authority to enter into this agreement.

1.2 Service Description: We offer professional curtain cleaning services in Mauritius. Our Services include but are not limited to curtain pickup, cleaning, and delivery.

1.3 Service Limitations: We reserve the right to refuse or cancel any service request at our discretion. We do not guarantee the removal of all stains, and results may vary depending on the curtain fabric, age, and condition.

  • User Responsibilities

2.1 Accurate Information: You agree to provide accurate, complete, and up-to-date information during the service request process. Any changes or updates to your information should be promptly communicated to us.

2.2 Access and Security: You are responsible for maintaining the security and confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access or suspected breach of security.

2.3 Compliance: You agree to comply with all applicable laws, regulations, and these Terms while using our Website and Services. You will not use our Services for any illegal or unauthorized purpose.

  • Cancellation and Refunds

4.1 Cancellation Policy: If you wish to cancel a service request, you must notify us at least 24 hours before the scheduled pickup time. Failure to cancel within the specified time may result in a cancellation fee.

4.2 Refunds: Refunds are subject to our discretion and will be assessed on a case-by-case basis. If you believe you are entitled to a refund, please contact our customer support team with detailed information.

  • Intellectual Property

5.1 Ownership: All intellectual property rights, including copyrights, trademarks, logos, and any other materials on our Website, are the property of Curtain Wash Services or its licensors. You agree not to reproduce, distribute, modify, or create derivative works without our prior written consent.

  • Limitation of Liability

6.1 Disclaimer: We strive to provide accurate and reliable information. However, we do not warrant the completeness, accuracy, or reliability of any content on our Website or Services. You agree to use our Services at your own risk.

6.2 Indemnification: You agree to indemnify and hold us harmless from any claims, damages, liabilities, or expenses arising out of your use of our Website or Services or your violation of these Terms.

  • Governing Law and Jurisdiction

7.1 These Terms shall be governed by and construed in accordance with the laws of Mauritius. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Mauritius.

  • Amendments

8.1 We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Services after the changes will constitute your acceptance of the revised Terms.

  • Contact Information

9.1 If you have any questions, concerns, or feedback regarding these Terms or our Services, please contact us on our contact form.

By using our Website and Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.